Our service charter sets out the standard of service that you can expect from us. It explains how we will deliver exceptional customer service; provide easy access to our services; and ensure we make clear and transparent decisions.
Our service commitment to you
Exceptional customer service
Connect you with the right services
Consider your needs, discuss timeframes, set a deadline and deliver on time
Keep you informed of progress and honour appointments
Easy access to our services
Change the way you can do business with us as technology evolves
Use your feedback to design simple, integrated and consistent processes
Actively listen and understand your needs to improve the way we do business
Clear and transparent decisions
Use the facts and the law, and reasonably exercise our discretion
Operate transparently and communicate decisions simply and clearly
Inform you of options to resolve any concerns as quickly as possible
We value your feedback
If you have a complaint, compliment or feedback, please contact us.
A proud White Ribbon Accredited Workplace, in recognition of the active steps taken to recognise, prevent, respond and support staff affected by domestic and family violence. We are committed to creating a safe, inclusive and respectful workplace.