Our service charter

Our service charter sets out the standard of service that you can expect from us. It explains how we will deliver exceptional customer service; provide easy access to our services; and ensure we make clear and transparent decisions.

Our service commitment to you

Exceptional customer service

• Connect you with the right services
• Consider your needs, discuss timeframes, set a deadline and deliver on time
• Keep you informed of progress and honour appointments

Easy access to our services

• Change the way you can do business with us as technology evolves
• Use your feedback to design simple, integrated and consistent processes
• Actively listen and understand your needs to improve the way we do business

Clear and transparent decisions

• Use the facts and the law, and reasonably exercise our discretion
• Operate transparently and communicate decisions simply and clearly
• Inform you of options to resolve any concerns as quickly as possible

We value your feedback

If you have a complaint, compliment or feedback, contact us.

Online: Use our feedback form
Email: customerfeedback@resources.qld.gov.au
Phone: 13 QGOV (13 74 68)
Post: PO Box 15216, City East Qld 4002
In person: Visit one of our business counters